Service Quality

Above all else, we value our ‘Culture of Critique’ that drives us to invite input, process it, and continuously improve our service. In 2014, Neumann Monson began using the “Client Feedback Tool” to collect needs, wants, and desires as our projects progressed. Paired with a vigorous problem-solving and course-correcting mentality, the system keeps us aligned with clients’ expectations, allowing us to build trust and cultivate productive relationships. In our office conference room, monthly internal meetings give each project team a chance to share feedback with others and gather trouble-shooting advice. Our positive, pro-active strategies earned us PSMJ’s ‘Premier Award for Client Satisfaction’ from 2016 through 2018.

Sustainable Quality

The Green Team (GT) refines our social and environmental impact. GT seeks out training and operational opportunities to reduce our carbon footprint and material waste. One of the group’s major ongoing tasks is to oversee Neumann Monson’s participation in the American Institute of Architects ‘2030 Commitment’, which requires new projects to be net-zero (i.e., energy creation balances energy consumption) by the year 2030.

Design Quality

The Design Quality group (DQ) hones NMA’s ability to craft thoughtful and relevant design solutions by focusing on the creative process up until construction documents. DQ cultivates resources, champions 2D and 3D techniques, and holds project reviews to make sure all our designs realize their full potential.

Document Quality

The Quality Assurance team (QA) picks up from DQ at beginning of construction documents. It maintains drawing standards and reviews each project package as it nears completion. The team leads monthly office lunch sessions that carry AIA’s certification for continuing education. QA’s consistency and rigor allows project teams to spend less time solving problems during construction and more time earning credibility with clients.