We’re a well-rounded bunch but we’ve found that ‘putting on hats’ is a good way to ensure quality in all aspects of our practice. Most of us belong to one of these standing committees, which meet bi-weekly and review projects regularly.
The Customer Experience Team (CX) continuously improves the way we communicate and respond. We employ the Client Feedback Tool to track stakeholder expectations and make sure needs are being met. Paired with a vigorous problem-solving and course-correcting mentality, the tool helps us build trust and cultivate productive relationships. Our positive, pro-active strategies have earned us PSMJ’s ‘Premier Award for Client Satisfaction’ from 2016 through 2018. Our Customer Experience Team (CX) leads the way.
The Green Team (GT) refines our social and environmental impact, identifying training and operational opportunities to reduce our carbon footprint and material waste. One of the group’s major ongoing tasks is to oversee Neumann Monson’s participation in the American Institute of Architects ‘2030 Commitment’, which requires new projects to achieve net-zero (i.e., energy creation balances energy consumption) by the year 2030.
The Design Quality group (DQ) hones NMA’s ability to craft thoughtful and relevant design solutions. It focuses on the creative process leading up to the contract documentation (CD) phase. DQ cultivates resources, champions 2D and 3D representational techniques, and facilitates project reviews to make sure all our designs realize their full potential.
The Quality Assurance team (QA) picks up from DQ at beginning of contract documentation. QA maintains drawing standards and reviews each of Neumann Monson’s project packages as they near completion. The team leads monthly office lunch sessions that carry AIA’s certification for continuing education. QA’s consistency and rigor allows project teams to spend less time solving problems during construction and more time earning credibility with clients.