NEUMANN MONSON ARCHITECTS

Mission

Drive positive change by empowering our people, our customers, and our communities with thoughtful and relevant design solutions.

Integrity | Excellence | Responsibility | Rigor

 

Sustainable Quality

Neumann Monson’s Green Team (GT) develops policies and processes that improve our social and environmental impact. Staff training educates the team on best practices. Company procedures and operations reduce carbon footprint and material waste. GT oversees Neumann Monson’s participation in the American Institute of Architects ‘2030 Commitment’, which requires new projects to be net-zero (i.e., energy creation balances energy consumption) by the year 2030.

Design Quality

The Design Quality group (DQ) enhances Neumann Monson’s ability to craft thoughtful and relevant design solutions. DQ focuses on the creative process prior to construction documentation. The group cultivates resources, propagates best practices, and facilitates project reviews to make sure designs realize their full potential.

Document Quality

The Quality Assurance team (QA) establishes drawing standards, checklists, and third-party reviews. The team leads monthly educational lunches to train and educate staff on new tools, processes, and best practices. The quality of the content recently earned the QA committee AIA’s certification for continuing education. Project teams spend less time solving problems during construction and more time earning credibility with clients.

Service Quality

In 2014, Neumann Monson implemented the ‘Client Feedback Tool’, a survey system that empowers project managers to align expectations and build clients’ trust. The office holds monthly meetings for sharing feedback, trouble-shooting, and identifying trust-building opportunities. The team’s positive, pro-active mindset is strengthening client relationships, earning Neumann Monson Architects PSMJ’s ‘Premier Award for Client Satisfaction’ in both 2016 and 2017.